Refund and Returns Policy

1. General Policy

At easyplaces we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Items marked as final sale.
• Perishable goods, including food and plants.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1 (904) 608-6993. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, we will provide a prepaid shipping label for most domestic returns. You are responsible for shipping costs if the return is due to an incorrect item selection or a change of mind.

3.3. Inspection and Refund

After we receive the returned item, it will be inspected. If the product meets the eligibility criteria, we will process a refund to the original payment method within 7‑10 business days.

4. Refunds

4.1. Refund Amount

Refunds will include the purchase price of the returned item, excluding original shipping fees unless the return is a result of our error.

4.2. Partial Refunds

If the item is returned damaged, missing parts, or not in its original condition, we reserve the right to issue a partial refund or deny the return.

5. Exchanges

Exchanges are handled as a return followed by a new purchase. Follow the return process outlined above, then place a new order for the desired item.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Return items in their original condition and packaging.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1 (904) 608-6993
• Address: 75 East Lincoln Avenue, Jacksonville, Florida 32276, United States